Terms of Use

The ongoing terms for using the website and the platform the training is hosted on

These terms govern your ongoing use of our website and the platform where the training is hosted. By using them, you agree to the current version.

1. What these cover

1.1 These sit alongside your purchase. These Terms of Use govern your use of the OldPain2Go® website and the course platform. They apply in addition to the Training Terms & Conditions you agreed to when you bought, and do not replace them. Where the two ever conflict about your purchase, the Training Terms & Conditions you accepted at checkout govern that purchase.

2. Your access

2.1 Access is a licence, not ownership. When you buy the training you are given a personal, non-transferable, non-exclusive right to access the hosted course and its materials. You do not own the materials, and the licence does not transfer any title in them to you. Your access is for you alone.

2.2 Your account is personal. Keep your login details secure and do not share your access with anyone else. You are responsible for what happens under your account, except where it results from our own security failure or from unauthorised use you did not cause.

2.3 “For as long as we offer it.” We aim to keep your access available, but we do not guarantee that any course, version or feature will remain available indefinitely. Where you have bought a version of the course, your access to it is governed by the Training Terms & Conditions (clause 13), including its guaranteed period and notice, and this clause never cuts that down. Where we withdraw something else you have paid for, we will act fairly and in line with your statutory rights (see clause 6).

3. We keep the course current

3.1 We may update the content. We may add to, improve, correct, re-record or remove course content at any time. You access the current version, and the current material is what we teach. We do not commit to keeping any particular earlier version publicly available. Where you have bought a version of the course, your access to it is as set out in the Training Terms & Conditions (clause 13); this clause governs changes to the current published course, not the version you hold.

4. We may change these Terms of Use

4.1 We can revise these terms. Because your use of the website and platform is ongoing, we may revise these Terms of Use from time to time, for a genuine reason (for example a change in the law, in the platform, or in how the service works).

4.2 How you will know. When we make a material change, we will post the current version here with its date, and where you have an account we will tell you at least 14 days before the change takes effect, unless the law requires a change sooner. We keep every previous version, so you can always see what changed and when. Your continued use of the website or platform after the change takes effect means you accept the current version.

4.3 You can always stop. If you do not accept a change, you are free to stop using the website and platform. We will not use a change to take away something you have already paid for. Your statutory rights always come first.

5. Looking after the brand and materials

5.1 They remain protected. All OldPain2Go® materials, recordings, guides and brand assets belong to us or to our licensors, and stay that way. Your access gives you no ownership of them.

5.2 What you may not do. You may not copy, download to keep, share, resell or reproduce the materials, except that where we expressly supply something for download (for example a workbook or guide marked for download), you may download and keep it for your own personal use, and you may not use any of the materials to train anyone else. You may not misrepresent them or present them out of context. OldPain2Go® may only be taught by OldPain2Go® and its authorised trainers.

5.2a Client-facing resources are different, and you may give those to your clients. Some of what we produce exists precisely to be handed on. Where we expressly supply a document as a client-facing resource, an OldPain2Go® Certified Practitioner who is currently certified may give it to their own clients as part of delivering the approach, provided it is passed on complete and unchanged, with our name and marks intact, and at no separate charge. That permission is limited to their own clients. It does not allow the document to be published, posted publicly, sold, rebranded, or used to train anyone else, and it ends when their certification does. Clause 5.2 continues to apply to everything else.

5.3 These obligations survive. The obligations in this clause 5 continue even after your access ends.

6. Your statutory rights come first

6.1 Nothing here reduces them. Nothing in these Terms of Use removes or limits your rights under the Consumer Rights Act 2015, including that what you buy must be as described, of satisfactory quality and fit for its purpose. If you live outside the UK, these terms do not take away any protection you have under the law where you live.

7. Suspending access

7.1 For breach. We may suspend or withdraw your access for a material breach of these Terms of Use or the Training Terms & Conditions (for example sharing or reselling the materials contrary to clause 5.2, which does not include giving a client-facing resource to your own clients as clause 5.2a allows), or where suspension is needed to protect security. Except where security genuinely cannot wait, we tell you why first and give you a fair chance to put it right; where we do suspend, we tell you what restores access, review the suspension if you ask, and restore access once the breach is resolved. Suspension is never used for a minor or honestly disputed matter.

8. Your information

We handle personal information in line with UK data protection law, and health information as special-category data with the extra care that requires. Our privacy notice sets out what we collect, our lawful basis, how long we keep it and your rights, and it applies alongside these terms.

9. General

9.1 Governing law. These terms are governed by the law of England and Wales, and its courts have non-exclusive jurisdiction. This does not take away protection you have where you live, or your right to bring a claim in your own courts where the law gives you one.

9.2 If part cannot apply, the rest still applies.

9.3 Contact. OldPain2Go Limited, company number 11216162, registered in England and Wales. Registered office: 8 Hall Drive, Lincoln, Lincolnshire, LN6 7SG. [email protected]

9.4 What the website is, and is not. The content on our website and platform is general information and education about the OldPain2Go® approach. It is not medical advice, and nothing on the site replaces your own medical care. We work to keep the website and the platform available, but we do not promise uninterrupted access, and we may need to pause it for maintenance or for reasons outside our control. Where we link to other websites, we do not control them and we are not responsible for their content. If any part of this clause is found to go further than the law allows, it applies to the greatest extent the law does allow, and the rest continues to apply. Nothing in this clause limits the rights described in clause 6, and nothing in these terms excludes or restricts our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to exclude or restrict.

OldPain2Go® Terms of Use · v1.1 · 15 August 2026